Eliminating $380,000 in Stockouts and Deflecting 78% of Customer Support Tickets
Designed and deployed autonomous AI agents integrated with Shopify Plus, ERP, and warehouse 3PLs that manage stock predictions and resolve customer inquiries 24/7.
The Challenge Faced
Nordic Haven Living scaled rapidly to $28M in annual revenue across Shopify, Amazon, and wholesale channels. However, inventory synchronization lag between three distribution centers led to widespread overselling. Concurrently, customer support tickets for 'Where is my order?' surged to 1,200 tickets daily during holiday seasons, overwhelming staff.
Engineered Architecture
We engineered a bi-directional automation middleware connecting Shopify Plus, warehouse APIs, and Amazon SP-API with sub-second synchronization. We also deployed a customized autonomous AI customer concierge trained on store policies, carrier tracking APIs, and customer history.
Architectural Highlights & Implementations
Event-driven webhook engine deployed on AWS Lambda with Redis buffering to handle 50,000 concurrent cart checkouts
Multi-agent customer support system using Claude 3.5 Sonnet with deterministic function calling for returns, tracking, and address changes
Predictive restocking algorithm analyzing 24-month velocity trends to alert supply chain directors 45 days before impending stockouts
“Our customer satisfaction hit an all-time high of 4.9/5 during our busiest holiday quarter, and our support team didn't need to work overtime. AlphaByte's AI engineering is indispensable.”
Ready for Similar Production Results?
Schedule a technical architecture call with an AlphaByte Principal Solutions Architect to evaluate your requirements.